Customer Help Center

That couldn’t be easier. Just secure your shoes in a box with the free return label (call us at (800) 221-8843 for a label) and drop them off at your nearest FedEx location. https://local.fedex.com/en

Call us at (800) 221-8843 with your ticket number, and we’ll email it to you.

You can exchange new shoes within 60 days of purchase. We recommend trying on your shoes at home on a clean, dry surface (preferably carpet) to ensure a proper fit before wearing them to work. This way, if you need to return your shoes for a different size or style, you can receive full credit (minus any applicable shipping or processing fees). Shoes worn into a work environment aren’t eligible for a return or exchange unless using the 30-day Satisfaction Guarantee Program or the shoes are deemed defective.

If shoes purchased from us are fewer than 6 months old and, in our determination, show normal wear we’ll issue a full refund or 100% store credit to replace the defective product. No exchange or credit is given on shoes worn out or ruined due to the work environment

Call us at (800) 221-8843 with your work address, and we’ll provide your account number.

We don’t track and report shoe weights. That’s because there’s a lot that goes into the comfort of a shoe, and weight is only part of the story. In fact, occasionally a lightweight shoe is only lighter because it has a paper-thin insole or it’s missing portions of the tread, reducing comfort and compromising traction.